KONECTA | DELIVER AMAZING CUSTOMER SUPPORT WITH AI

Improve your customer service with the fastest business platform of artificial intelligence chatbots

It is a cognitive solution, powered by KONA.tech, that helps you to manage all your digital channels from one place, in an agile and intuitive way.

 

Konecta is great for call centers, insurers, universities, supermarkets, financial entities and any other organization that wants amazing experiences for its users 24/7.

Konecta helps your business provide comprehensive customer service through human like A.I.

Your clients first

With Konecta, customer service is easily accessible. You can manage all your digital channels in one platform and responses are faster.

Memorable experiences

  Optimize your communication and have your own platform to improve the interaction of your customers through chatbots. Enhance your customers experience with chatbots + humans.

Continuous learning

Konecta provides amazing customer support powered by human-like Artificial Intelligence. Our cutting-edge bots “learn” every day.

24 hours 365 days

Customer service is now 24/7.  Thanks to the combination of Artificial Intelligence and people, we elevate the overall attention to a one of a kind customer experience

We create seamless experiences

for your customers

How we do it?

The heart of Konecta

The heart of Konecta is the chatbots section, where each client can create their own chatbot, in a very simple interface that allows you to see on a simulated cell phone screen how your conversation is going at the moment.

The design and training of Konecta chatbots is intuitive and agile. Each one experiences the

freedom to grow their bots and update information in a simple way, as well as to train them  continuously.

Konecta uses the latest human-assisted learning techniques to improve customer attention  across all channels.

Measure to understand your customers

Manage knowledge without technical expertise, learn from every interaction and obtain customers data instantly. Metrics and KPIs can be customized for every business needs.

We humanize Artificial Intelligence

Konecta, our customer support platform, easily integrates A.I. with your customer support team to grow your business and improve productivity.

Add secure video calls to your contact center

When customers are talking, 

is listening

Improves customer retention

Measures emotions + intentions with our NLP technology

Reduces costs

  By automating tasks and using continuous learning, Konecta reduces attention costs by at least 20% and increases productivity.

Omni-channel

Enhance your team's capabilities with an A.I. engine that works hand in hand with them.

Easy to use

Its simple interface, Konecta Studio, allows you to design, create and train each chatbot intuitively, allowing you to quickly respond to new user demands.

Konecta takes your business to the next level.

Enterprise ready integrations

Ready to scale

Choose the version that best suits your needs.

Standard/ Starter

1 Active chatbot
1 Agent
Basic metrics & reporting
Web

NPS
Integrations
Login with AD

SLA Corporativo
Push messages
Video Calls
FaaS
Functional support
On premise

For personal use

SMBs

3 active chatbots
5 Agents
Advanced metrics & reporting
Web + Messenger + Whatsapp

NPS
Integrations
Login with AD

SLA Corporativo
Push messages
Video Calls
FaaS
Functional support
On premise

Pro

For Businesses

3+ active chatbots
5+ agents
Metrics & reporting
Omnichannel
NPS
Integrations
Login with AD

SLA Corporativo
Push messages
Video Calls
FaaS
Sunctional support
On premise

Enterprise

3+ active chatbots

5+ agents

Metrics & reporting

Omnichannel
NPS
Integrations
Login with AD

SLA Corporativo
Push messages
Video Calls
FaaS
Functional support
On premise

Enterprise Premium

For Enterprises

Brands that trust Konecta

Kona Tech® All rights reserved 2020

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